Returns Policy

At Aromatica, we strive to provide our customers with high-quality products and exceptional service. Due to the nature of our business, we do not offer returns or exchanges on purchased items, except in cases where the product is damaged or defective upon arrival.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within [number] days of receiving your order. To expedite the process, please provide your order number and clear photos of the damaged or defective item.

Upon verification, we will gladly offer a replacement for the damaged or defective item at no additional cost to you. If a replacement is not available, we may offer a refund or store credit, depending on your preference.

Cancellations

Once an order is placed, it cannot be canceled or modified as our fulfillment process begins immediately to ensure timely delivery of your purchase. We apologize for any inconvenience this may cause.

Exceptions

Please note that certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges unless they are damaged or defective upon arrival. Additionally, items purchased through third-party retailers must be returned according to their respective return policies.

Contact Us

If you have any questions or concerns about our Returns Policy, please don’t hesitate to contact our customer service team at our contact us page. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Aromatica. We appreciate your understanding of our Returns Policy as we strive to maintain the quality and integrity of our products.